Gmp99 Terms & Conditions – Platform Usage Terms for Malaysia

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern all aspects of your use of the gmp99 platform, including the gmp99.site website and all services provided therein. These Terms take effect from 1 January 2026 and supersedes all previous versions.

By accessing or using the gmp99 platform in any way — including registering an account, making a deposit, playing games, claiming bonuses, or simply browsing the website — you are deemed to have accepted and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use the gmp99 platform.

These Terms should be read alongside other relevant gmp99 policies, including the Privacy Policy and Responsible Gaming policy. In the event of any inconsistency between these documents, these Terms and Conditions shall prevail unless expressly stated otherwise.

2. Eligibility & Registration

To register and use the gmp99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Be located in a jurisdiction where online gambling is permitted under applicable law.
• Have full legal capacity to enter into a binding agreement.
• Not appearing on the self-exclusion list of any gambling platform.
• Has never had an account closed at gmp99 due to a previous terms violation.

During registration, you are required to provide accurate, complete, and up-to-date information. gmp99 reserves the right to request identity verification documentation (KYC) at any time, including copies of your identification card, driving licence, or other official documents to verify your identity and age.

Any false or misleading information provided during registration or the KYC process may result in immediate account closure and the forfeiture of all balances and bonuses held in that account.

3. Account Policy

One Account Per Player: Each player is permitted to hold and use only one (1) active account on gmp99. This includes one account per household, per device, per IP address, and per payment method. Registering multiple accounts — whether using the same or different details — is a serious violation of these terms.

If gmp99 detects that a player owns or operates more than one account, all associated accounts may be closed immediately, all balances and winnings may be forfeited, and the player may be permanently banned from re-registering with gmp99.

Account Security: You are solely responsible for keeping your gmp99 password and login credentials confidential. Do not share this information with anyone, including family members. gmp99 will not be liable for any losses resulting from unauthorised access to your account caused by your own negligence.

Inactive Accounts: Any account with no login activity or transactions for 12 consecutive months will be classified as inactive. gmp99 reserves the right to charge a monthly administrative fee of RM10 on inactive accounts that still hold a balance. This fee will continue to be applied until the account balance reaches zero or the account is reactivated.

4. Deposit & Payment

All deposits on gmp99 are in Malaysian Ringgit (RM) only. gmp99 does not accept deposits in any foreign currency. The payment methods accepted by gmp99 are as follows:

All successful deposits will be credited to your gmp99 account within the stated timeframe. If your deposit has not been credited within 30 minutes, please contact the gmp99 customer support team via live chat with proof of your transaction.

Gmp99 reserves the right to decline or reverse any deposit suspected of originating from an unlawful source, involving fraud, or violating any applicable law. In such cases, the deposit amount will be returned to the original payment method.

5. Withdrawal of Winnings

Winnings may be withdrawn via the same payment method used for the deposit. Withdrawals at gmp99 are subject to the following conditions:

• Minimum withdrawal: RM50 per transaction
• Maximum withdrawal: RM50,000 per day for standard members; higher limits apply for Platinum and Diamond VIP members
• The KYC process must be fully completed before your first withdrawal can be approved
• Withdrawals are only permitted to a payment method registered under the same name as your gmp99 account
• Any bonus received must fully satisfy the wagering requirements before the associated winnings can be withdrawn

Withdrawal processing times range between 1 to 24 hours for regular members. Platinum and Diamond VIP members enjoy priority withdrawals with processing times as fast as 5 minutes. For large jackpot winnings (exceeding RM100,000), additional verification may take 1 to 5 business days.

Gmp99 reserves the right to conduct additional security checks on any withdrawal request prior to processing. This may include requesting further documentation for identity or source-of-funds verification purposes.

6. Bonus & Promotions Terms

All bonuses and promotions offered by gmp99 are subject to the specific terms stated alongside each offer. The general terms applicable to all gmp99 bonuses are as follows:

• Each bonus may only be claimed once per player, per household, per IP address, and per payment method, unless otherwise stated.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.
• Gmp99 reserves the right to cancel or modify any bonus offer at any time without prior notice, provided that such changes do not affect bonuses that are currently in the process of meeting rollover requirements.
• Bonus abuse — including using multiple accounts to claim the same bonus, or employing betting strategies designed to exploit bonus terms — is strictly prohibited and may result in account closure and forfeiture of all associated bonuses and winnings.
• Winnings generated from free spins are subject to the rollover requirements specified in the relevant offer, unless expressly stated otherwise.
• All bonuses have an expiry period. Any bonus that is unused or whose rollover requirements are not met within the validity period will automatically expire and be forfeited.

Gmp99 reserves the right to withhold winnings suspected of being obtained through bonus abuse or unintended technical glitches. Any disputed winnings will be investigated, and gmp99's decision is final.

7. Game Rules

All games available on gmp99 use a Random Number Generator (RNG) that has been verified and certified by an independent auditing body. Every game outcome is entirely random and cannot be influenced by any party, including gmp99 itself.

Game-specific rules — including minimum and maximum bet values, RTP (Return to Player) rates, and game mechanics — are as stated on each game's detail page within the gmp99 platform. Players are responsible for reading and understanding the rules of each game before playing.

In the event of a technical failure or system disruption during gameplay, gmp99 will endeavour to restore the game session to its state prior to the disruption. If restoration is not possible, any affected bets will be fully refunded to the player. gmp99 is not liable for any winnings calculated by the system during a period of technical disruption.

Bets that have been placed and confirmed by the system are final and cannot be cancelled by the player. gmp99 will not entertain cancellation requests made solely on the basis of a change of mind.

8. Prohibited Conduct

The following activities are strictly prohibited on the gmp99 platform and may result in immediate account closure, forfeiture of balances and winnings, and legal action where applicable:

• Registering more than one account, whether using the same or different information
• Providing false, misleading, or incomplete information during registration or the KYC process
• Using another person's identity to register or operate a gmp99 account
• Abusing bonuses in any way, including using multiple accounts to claim the same bonus
• Using unauthorised software or methods to alter or manipulate game outcomes
• Any form of fraud, money laundering, or illegal financial activity conducted through the gmp99 platform
• Colluding with other players to manipulate game outcomes (collusion)
• Using betting methods clearly designed to exploit technical advantages or guarantee risk-free winnings (arbitrage)
• Harassing, threatening, or behaving in an abusive manner toward other players or gmp99 staff
• Accessing the gmp99 platform from a jurisdiction where online gambling is prohibited by law

9. Account Closure & Restrictions

Account Closure by Player: You may close your gmp99 account at any time by contacting the customer support team. Prior to closure, any eligible balance (i.e. balances that have satisfied all applicable rollover requirements) may be withdrawn in accordance with the standard withdrawal procedure.

Closure by GMP99: gmp99 reserves the right to suspend or close a player's account, and to withhold or forfeit any balance and winnings in that account, without prior notice, if:

• The player breaches any term set out in this document
• The player has engaged in any of the conduct listed in Section 8 above
• Gmp99 has received instructions from a competent authority to close the account
• Players found not meeting the eligibility criteria as stated in Section 2
• There is reasonable suspicion of fraud, money laundering, or other criminal activity linked to the account

Appeal: If you believe your account has been closed or suspended unfairly, you may submit an appeal by emailing support@gmp99.site within 30 days of the closure or suspension date. gmp99 will investigate the appeal and provide a decision within 14 business days.

10. Privacy & Data

Gmp99 takes the protection of personal data very seriously. The collection, use, storage, and disclosure of your personal data by gmp99 is governed by our Privacy Policy, which is available at /privacy-policy.

By using the gmp99 platform, you consent to the processing of your personal data as described in our Privacy Policy. This includes the collection of registration information, transaction data, game records, and technical device information for the purposes set out in the Privacy Policy.

Gmp99 will not sell, rent, or disclose your personal data to third parties without your explicit consent, except in the following circumstances:

• Compliance with legal requirements or directives from a lawful authority
• Transfers to gmp99 service providers who are bound by strict confidentiality agreements
• Protection of the rights, property, or safety of gmp99 or any other party

All communications between your device and gmp99's servers are encrypted using 256-bit SSL to ensure your data remains secure in transit.

11. Responsible Gaming

Gmp99 is committed to promoting responsible gambling among all its members. We provide the following control tools, accessible to all players through their account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limit: Set a maximum amount you can lose within a specified period
• Session Time Limit: Limit your playing session duration
• Take a Break: Suspend access to your account for a period of 24 hours, 7 days, or 30 days
• Self-Exclusion: Self-exclude from the gmp99 platform for a set period or permanently

Gmp99 will not send any marketing communications to players who have activated self-exclusion. Players who have permanently self-excluded will not be permitted to re-register on gmp99.

For more information on responsible gambling and support resources available in Malaysia, please visit the Responsible Gaming us.

12. Liability Limits

Gmp99 provides its platform and services on an "as is" basis. To the fullest extent permitted by applicable law, gmp99 makes no warranties, express or implied, regarding its platform or services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

Gmp99 shall not be liable to you under any circumstances for any indirect, incidental, special, or consequential losses arising from your use of or inability to use the gmp99 platform, including but not limited to:

• Losses arising from technical disruptions or system failures beyond gmp99's control
• Losses arising from the player's own negligence or actions
• Losses arising from unauthorised access to a player's account due to the player's own negligence
• Losses arising from game outcomes deemed unfair in the absence of verifiable evidence of manipulation

Gmp99's maximum liability to any player under any circumstances is limited to the total amount actually deposited by that player in the 30 days preceding the relevant claim.

13. Amendments to Terms

Gmp99 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. In the case of material amendments, gmp99 will notify players via one or more of the following methods:

• In-platform notifications on gmp99 upon login
• Email to the address registered to the player's account
• An update notice on this page with the new effective date

Non-material amendments to these terms (such as spelling corrections, language clarifications, or formatting changes) may not be communicated separately. It is the player's responsibility to review this page periodically to stay informed of the latest terms.

Your continued use of the gmp99 platform after any amended terms take effect constitutes your acceptance of and agreement to those changes. If you do not agree with the amendments, you should discontinue use of the gmp99 platform and may request to close your account.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the gmp99 platform, please reach out to us through the following channels:

The gmp99 customer support team operates in Malay 24 hours a day, 7 days a week, including Malaysian public holidays. For urgent issues such as deposit problems, withdrawals, or account security concerns, the fastest way to get help is via live chat on the platform.

For formal complaints requiring a detailed investigation, please submit your full complaint details via email. gmp99 is committed to responding to all formal complaints within 5 business days and will endeavour to resolve them within 14 business days.